Shipping & Delivery
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you. Please check the address, size and quantity of your order. We could not change any information for you once the package is shipped out.
Once your order is confirmed, your items will be prepared for shipping. Most items take 3-5 business days to be processed while some may take up to 7-15 business days due to the complex manufacturing process or other reasons. All our workers are dong their best to process your order so that you can receive the order ASAP.
Shipping time and fee
Many countries have reduced flights because of COVID-19, your packages maybe take longer to deliver as normal, but we will do our best to ship your order earlier.
As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.
- Please note that Express Shipping requires a street address in English and a contact number as delivery cannot be made to P.O. Box addresses. We may send email to inform you offering a detailed address so that you can receive it ASAP. We may use normal shipping for the P.O. Box order which will take more days to arrive.
- Receiving time may take longer than expected date due to invalid address, stringent security checks, Customs clearance procedures or other causes.
- Orders cannot be delivered to military addresses (APO, FPO, DPO). For US territories, please provide an alternative address.
- For nondelivery due to the wrong address or other reason, we can offer resend service for you. We may use normal shipping for you for the new package.
- Shipping method can be selected at Checkout.
If you had any question, please contact our customer service: firstname.lastname@example.org.